Terms and Conditions

RESERVATIONS

All tours and services can be booked directly with our office in Myanmar:

ASIAN CHERRY TRAVEL

Operated by CHERRY YOMA TRAVEL AND TOUR Co., LTD.

Address
: 230-A, Myanmar Gaung Yone Road, Tamwe Township, Yangon Union of Myanmar

Tel
: 01 209448, 01 430487

Email
:

CONFIRMATIONS

Upon receipt of your booking, our reservation team will be working on it and will advise confirm status of the booking as soon as possible. In case of unavailability of any requested services (such as hotels, domestic flights, train) from suppliers, we will endeavor and book alternatively and possible services.

If the replacement services exceed in cost your original request, we will mention supplement in your invoice by the appropriate amount.

If the replacement service costs less than that originally requested, we will reduce your outstanding invoice by the appropriate amount. Your booking is considered confirmed when we receive your acknowledgement and we will send you our deposit invoice afterward. We may not be able to hold availability for any services until your deposit is received.

DEPOSIT & PAYMENT

At the time of booking confirmation for travel arrangements with us, it will be required to pay a 30% non-refundable deposit on total invoice amount to secure certain reservations of accommodations, domestic flight and land services. Failure to pay deposit may result in withdrawal of confirmation.

The balance payment requires 30days prior arrival to Myanmar.

Regards any booking made within 35days prior arrival date, we require full payment in advance.

At the time of paying your deposit, or before, we will inform you of when and how to pay the payment transfer.

This may be in advance of travel by bank transfer or credit card, or on arrival in Myanmar by cash payment in US Dollars (please note we do not accept old, stain and torn dollar bill but accept only new and perfect condition preferably large bill).

As there is no international banking system at present in Myanmar, we ask you pay your deposit by bank transfer or credit card to our nominated destination Management Company or supplier.

We are not responsible for any extra costs incurred involving bank transfers or credit card payments.

If you do not make full payment for your arrangements by the required date we will consider the booking cancelled and you will forfeit any deposit paid.

RATES AND VALIDITY

All the prices in this tariff are based on quoted in U.S. Dollars at current rate of exchange. Asian Cherry Tours reserves the right to vary the cost of the tours, taxes, domestic airline prices if necessary by reason of currency fluctuation, component cost increase especially hotel rates or fuel surcharge. We can not be held responsible for any service that we are unable to provide due to any particular component being unavailable. All rates are quoted nett to travel agents in US Dollar at current rates of exchange and are subject to change without prior notice. Inclusions and exclusions in the tour packages are indicated at the end of each itinerary. Commonly our package tour rates include accommodation, transfers, meals as mentioned in the itinerary and other tour related services in Myanmar. Our tour itineraries do not include domestic airfares (quoted separately), visa fees, international airfares, international airport taxes and expenses of a personal nature.

CANCELLATIONS

For cancellation of confirmed reservations, the following cancellation fees on the whole package according to the case incurred will be charged. Special conditions, meaning more strict policy apply for cruises, beach resorts as well as for some of the boutique and landmark hotels. Cancellation conditions are mentioned in each program separately.



FIT, 1 pax to 5 pax

60 days prior to arrival : 0 % cancellation fees

31 to 59 days prior to arrival:50% cancellation fees

01 to 30 days prior to arrival: 100% cancellation fees

GIT, 6 pax and above

90 days prior to arrival : 0 % cancellation fees

60 to 89 days prior to arrival: 25 % cancellation fees

31 to 59 days prior to arrival: 50% cancellation fees

01 to 30 days prior to arrival: 100% cancellation fees

ACCOMMODATION

There can be variations in the size, standard and presentation of room and facilities within one hotel and this is beyond Asian Cherry Travel control. Accommodation is provided as indicated and facilities such as private bath, air conditioning, hot and cold water supply etc. We provide the best available alternative where there the facilities do not exist. If circumstances dictate, accommodation at alternate hotels of equal quality will be provided. Fare is based on two person sharing a room. If a separate single room is require, there will be a single supplement liable. Daily breakfast, service charges and taxes at hotels are normally included if not otherwise indicate clearly. Accommodation we arrange for you must only be used by persons named on your booking confirmation. You are not allowed to share the accommodation or let anyone else stay there unless you have the agreement of the local management. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally. Higher category of hotels or rooms can be arranged depending on the availability at the time of asking and there will be supplements for that. Please read the above mentioned cancellation policies very carefully and be aware that cancellation fees may be applicable and which will be fully charged accordingly.

DOMESTIC FLIGHT

There are five domestic airlines operating in Myanmar. Namely, Asian Wings, Air Kanbawza, Yangon Airways, Air Mandalay and Air Bagan. Asian Cherry Travel only uses these private companies as they operate according to international safety standards and offer international service. The airlines operate frequent flights to all major tourist destinations country wide and a constantly expanding air network with ATR-72, ATR-42 and Fokker 100 aircrafts. Baggage allowance on domestic flights is 20kg. Excess luggage can be left in Yangon hotels for collection on return from upcountry. Due to limited number of air crafts, almost all flights leave very early from Yangon and often flight time changes in very short notice even during on tours.

VEHICLE TRANSPORTATION

Asian Cherry provides the best available air-conditioned cars and coaches for all tours. Please be reminded though that due to the past import restrictions on new imports, cars & buses in Myanmar are much older compared to other countries in South East Asia. This situation as well as the laws is changing now rapidly and we hope to provide more new coaches of higher standard very soon. Car and buses in Yangon tend to be of better quality than in upcountry locations. Round trip transfers between airports, rail depot, piers and hotels by coach, mini van, or car is included as indicated. Full time ground transport limits total 8 hour use of car, mini van or coach. Inter-cities private transfer covers coaches, mini van or car between one major city to another. Asian Cherry and its suppliers use all vehicles equipped with air-conditioned system however due to poor road conditioned and poor quality gas the system may not function properly. In some areas, where facilities do not exist we will provide with the best available alternative. If in case of coach, mini van, car break down we or our local suppliers try our best to fix them in due time, if the damage if beyond repair then we try to provide best available alternative means to the nearest port where proper transportation facility exist and can be replaced.

PROGRAM CHANGES

Asian Cherry reserves the right to re-arrange the order of any tour program, to cancel or substitute elements of any tour itinerary without notice, when local conditions require such changes. All itineraries depending on domestic flight confirmations are subject to changes. The customers at the destination are requested to pay all supplementary and extra costs that may occur due to these changes on the spot.

AMENDMENTS

If you want to change any details of your travel arrangements after you have paid your deposit but before you commence those arrangements you should contact us as soon as possible and we will do our best to assist with your request. If the change is minor we will endeavor to make the change at no further cost to you. If the change requires more work on our behalf or involves charges levied by our suppliers, we will pass an appropriate charge onto you and we may ask you to pay the charge before we action the change. Should you wish to add a product or service the cost will be calculated on the day you ask for and pay for the change. We cannot guarantee the availability of transportation or accommodation for persons wishing to be added to the travel arrangements after the initial booking. Please be aware that airlines and cruise companies may consider a change of name to be a cancellation and therefore cancellation charges would apply. You should also be aware that if you reduce the number of persons in your party this could affect the price payable by the remaining members of the party. For changes requested after commencement of your travel arrangements a 100% charge will apply to any service rescheduled or cancelled. We will make fullest possible endeavor to keep up with the original program and arrangements as agreed upon to the best of our capacity, however due to the factors beyond our control, (for instance, a change in flight or ferry schedules, lack of hotel or transport availability, technical problems with transport) we may have to make changes. We reserve the right to do this at any time with out any compensation to you.

MEAL

Generally, Breakfast (B) is served at hotels in the main cities. If "Full Board" or "Half Board" is indicated in the tour price Asian Cherry provides either Lunch (L) and (or) Dinner (D) in hotels or in appropriate local restaurants. Box lunch or dinner will be provided on various trekking and adventure programs.

PROBLEMS AND COMPLAINT

Myanmar is a developing country and standards may sometimes fall below that of your own country. The power supply is subject to regular interruption. Whilst most of the hotels we contract employ backup generators we cannot guarantee that these will run equipment such as air-conditioning and televisions properly. If you have booked an air-conditioned car please be aware that the poor quality fuel in Myanmar can affect the functioning of air-conditioning systems. We will not be liable for any complaint regarding the non-functioning of any appliance due to low quality fuel or power supply. Transport services in Myanmar such as cars, trains, boats and aircraft can break down or be subject to delays. We or our suppliers will endeavor to assist if your trip but accept no liability for extra costs incurred by you, loss of time or the loss of any subsequent booked service. If you have a problem or complaint whilst in Myanmar you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem then you should contact your representative as soon as possible and they will endeavor to assist you to solve the problem. We will supply a contact number to you with your documentation. If you do not give us, the local supplier or representative the opportunity to resolve the problem locally at the time it occurs by not reporting it, calling or informing us, then we may not be able to deal positively with any complaint on your return.

FORCE MAJEURE

We are not liability or pay any compensation of the unutilized service if the tour has to suspend due to unforeseen circumstances which is beyond our control such as natural catastrophe, political unrest, and sudden cancellation of airline or cruises due to technical failure, weather condition or accidents.

CONDUCT WHILE TRAVELING

We reserve the right to refuse to accept you as a customer or continue dealing with you if your behavior is disruptive or affects other travelers, or is threatening or abusive towards our staff, our suppliers. If the captain of your flight or cruise ship or any of our suppliers believes that you could be disruptive or that you are suffering from a contagious disease, they can refuse to let you proceed with your travel arrangements or restrict your movements on board or disembark you from an aircraft or ship. Asian Cherry accepts no responsibility or liability for any service booked by you and denied to you due to your illness or disruptive, threatening or abusive behavior and no refunds or compensation will be payable to you. If you are found to be, or suspected to be engaged in or involved in child prostitution or abuse, we or our suppliers will report you to the relevant authorities.

LIABILITY

Asian Cherry Travel Ltd act as the agent for your behalf in regard to travel whether by rail, motor-coach, boat, airplane or any other means of transport and assume no liability for any loss, injury or damage sustained by you including those occurring outside the touring programs. Therefore we accept no responsibilities for losses or additional expenses due to accident, delay, sickness weather, strike or other cause beyond its control. Participation in the tour implies the person's agreement to the above conditions. We also reserve the right to modify or reverse the original program in the interest of our clients. It may substitute flights with train or coach service when deemed necessary due to circumstance or beyond our control. We undertake no responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any carrier, accommodation provider and other suppliers of services who sell their products and services through us. In the event of you suffering personal injury, illness or death as a result of any act or omission of a carrier, accommodation provider or other supplier of services or you having a complaint about the quality of the services provided, your sole right of redress will be against the third party who provided such service and we will be under no liability (whether in contract, tort or otherwise howsoever). We do not represent or warrant that travel to Myanmar is advisable or free from political or health risks and we are not liable for damages or losses that may result from travel to or within Myanmar. We advise you to review any travel prohibitions, warnings, announcements and advisories issued by your home government. In addition we will not be responsible for and accept no liability for any purchases you make whilst traveling, whether the merchant concerned is part of an arranged tour or not.

facebook Facebook

Copyright © 2014   Asian Cherry Travel. All rights reserved. Developed by Imedia International (Myanmar) Co., Ltd